Return Policy for Luxe Precious Jewelry Store
Effective Date: October 14, 2024
At Luxe Precious, we want you to be completely satisfied with your purchase. If you’re not happy with your jewelry, you can return it within 30 days of receipt. Please read our return policy carefully.
1. Eligibility for Returns
- Items must be unworn, unused, and in their original condition, with all tags and packaging intact.
- Customized or personalized items are non-returnable unless they are defective or damaged upon arrival.
2. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at [Email Address] or [Phone Number] to request a return authorization.
- Prepare Your Return: Pack the item securely in its original packaging, including all accessories, and include a copy of your receipt or order confirmation.
- Shipping: Send the package to the address provided by our customer service team. We recommend using a trackable shipping service to ensure your return is received.
3. Refunds
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within a specified number of days, depending on your bank’s processing time.
4. Exchanges
If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.
5. Shipping Costs
- Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.
- Original shipping fees are non-refundable.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.
7. Questions
If you have any questions about our return policy or need assistance, please contact us at:
Luxe Precious Jewelry Store
Street: 130 S 308th St #3 Federal Way, Washington, United States
Phone number: (253) 946-1701
Email: info@luxepreciouss.com
Website: luxepreciouss.com
